Privacy Policy pt777 — Data Protection Your Privacy

Pt777 is an online entertainment platform operated under a valid and recognized license, offering a wide range of games including Live Casino, Slots, Sports Betting, and bingo to members across Malaysia. We take the privacy and personal data security of every individual using our services very seriously.

This Privacy Policy transparently and comprehensively describes how pt777 collects, processes, stores, and protects your personal data. It also outlines your rights as a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international privacy laws.

By registering or continuing to use the pt777 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised to discontinue use of our platform and contact our support team to voluntarily close your account.

We encourage you to read this Privacy Policy carefully and keep it for future reference. If you have any questions after reading this document, the pt777 support team is available to assist you 24 hours a day, 7 days a week.

In operating the pt777 platform, we collect various types of personal data to ensure a secure, seamless service that meets legal requirements. The data we collect can be grouped into several key categories:

We only collect data that is genuinely necessary to operate pt777 and comply with applicable legal requirements. Data collected automatically through cookies and other tracking technologies is also subject to this policy and is described further in Section 6.

Personal data collected by pt777 is used solely for lawful and transparent purposes. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.

• Processing account registration and conducting identity verification (KYC) as required by law
• Processing deposits, withdrawals, and all financial transactions securely and accurately
• Sending important notifications relating to your account, security, and transactions
• Detecting and preventing fraud, money laundering, and platform abuse
• Complying with reporting requirements to relevant regulatory bodies and authorities
• Providing effective customer support and resolving any disputes
• Enhancing user experience, platform performance, and developing new features
• Implementing responsible gaming programmes including detection of at-risk gaming patterns
• Sending promotional information and special offers to members who have consented to receive them

Pt777 does not share, sell, or disclose members' personal data to third parties for commercial purposes. However, in operating the platform securely and complying with the law, there are limited situations where your information may be shared with trusted parties:

• Payment Service Providers: Transaction details are shared with licensed payment processors such as FPX, DuitNow, and e-wallet providers to process your deposits and withdrawals
• Authorities & Regulatory Bodies: pt777 is legally required to disclose certain information to authorities upon lawful request, including in cases of criminal investigation or AML compliance.
• Security Technology Providers: Technical data is shared with cybersecurity partners who assist us in detecting and preventing fraud and unauthorised access
• Auditors & Certification Bodies: Non-identifiable gaming and transaction data may be shared with independent auditors for game fairness certification purposes

All third parties with whom we share data are bound by strict confidentiality agreements and are required to uphold data protection standards equal to or higher than those of pt777 itself.

The security of your personal data is pt777's top priority. We implement comprehensive technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

• Bank-grade data encryption using 256-bit SSL/TLS protocols for all communications between your device and pt777 servers
• Passwords are stored using strong hashing algorithms; pt777 does not store passwords in plain text
• Two-factor authentication (2FA) is available for all member accounts as an additional layer of security
• 24/7 security monitoring by a dedicated cybersecurity team that detects and responds to threats in real time
• Segregation of member funds from company operating accounts at licensed financial institutions
• Regular security audits by independent third parties to identify and patch any vulnerabilities
• Strict internal access controls — only authorised personnel may access member personal data on a need-to-know basis

The pt777 platform uses cookies and similar tracking technologies to enhance user experience, maintain login session security, and analyse platform usage. Cookies are small data files stored on your device when you visit our website.

The types of cookies used by pt777 are as follows:

• Essential Cookies: Required for core platform functions such as login session verification, security, and page stability. These cookies cannot be disabled
• Performance Cookies: Collecting information on how you use the platform to help us identify issues and improve overall performance
• Functional Cookies: Remembering your preferences such as language, currency, and display settings to provide a more personalised experience
• Analytics Cookies: Helping us understand platform usage patterns in aggregate and anonymised form for product improvement

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the pt777 platform. For more information on managing cookies, refer to your web browser's help documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. pt777 is committed to fully respecting and facilitating the exercise of these rights.

To exercise any of the rights above, please contact the pt777 support team via Live Chat or our official email. We will process your request within 14 business days. For more complex cases, this period may be extended to 30 days with written notice to you.

Pt777 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by applicable Malaysian law, including anti-money laundering (AML) compliance and tax law requirements.

• Active account data is retained for as long as your account remains active and throughout any post-closure period required by law
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysia legal requirements
• Security logs and audit data are retained for 3 years for investigation purposes if required
• Marketing and communication preference data is deleted once you withdraw your consent
• KYC records and identity verification data are retained for the period required by regulatory bodies

Once the retention period expires, pt777 will securely delete or destroy your personal data using methods that ensure it cannot be recovered or accessed again. For data that cannot be fully deleted for technical reasons, it will be completely anonymised.

Pt777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other relevant factors. We are committed to informing you of any significant changes.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page
• Displaying clear notices on the pt777 platform for a minimum of 7 days
• Sending email notifications to all registered members for critical changes
• For changes requiring fresh consent, request your confirmation before the changes take effect

We encourage you to review this Privacy Policy periodically. Your continued use of the pt777 platform after any policy changes take effect constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how pt777 handles your personal data, our dedicated data protection team is ready to assist you.

You may reach us through the following channels, and all privacy-related enquiries will be responded to within 24 business hours:

For formal complaints related to data protection that our team is unable to resolve, you have the right to file a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory authority in your jurisdiction.